Support & Help Center

Get help with TotalApp — browse the knowledge base, submit a ticket, or contact support.

Overview

TotalApp support is available through multiple channels depending on your plan. This page describes how to get help, what to include in a support request, and expected response times.

Self-Service Resources

Before contacting support, check these resources:

Documentation — comprehensive guides for every TotalApp screen and feature.
Quick Start — step-by-step setup guide for new users.
In-app tooltips — hover any ? icon in TotalApp for context-specific help.
AI Assistant — ask the built-in AI Assistant on most screens for instant answers.

Contacting Support

To open a support ticket:

Go to Settings → Support inside TotalApp.
Select a category: Billing, Technical Issue, Feature Request, Account Access, or General.
Describe your issue in detail — include what you were doing, what you expected, and what happened instead.
Attach a screenshot if relevant.
Submit the ticket. You will receive an email confirmation with a ticket ID.

Response Times by Plan

Plan	First Response	Channel
Starter / Basic	3–5 business days	Email
Standard / Pro	1–2 business days	Email + Priority queue
Enterprise	4 business hours	Email + Dedicated Slack channel

Account Access Issues

If you are locked out of your account:

Use the Forgot Password link on the login page to reset via email.
If you used Google OAuth and no longer have access to that Google account, contact support with proof of identity.
For enterprise accounts, your TenantAdmin can reset user passwords from Settings → Team Members.

Frequently Asked Questions

How do I reset my password?

Click "Log In" in the app, then choose "Forgot your password?" and enter your email address. A reset link will be sent to you within a few minutes.

Can I invite team members to my workspace?

Yes, this is available on Standard plans and above. As Workspace Admin, you can invite members from Admin Panel → Tenant Management. See our Pricing page for per-plan member limits.

Is my data backed up?

All data is stored in our data center and backed up at regular intervals. You can also export your data from within the app at any time.

Which browsers are supported?

TotalApp works best on the latest versions of Chrome, Firefox, Edge, and Safari. Internet Explorer is not supported.

How do I report a security vulnerability?

Can I use TotalApp on mobile devices?

Yes, TotalApp is fully responsive and works on phones and tablets through the browser. A dedicated mobile app is on our roadmap.

What does the free plan include?

The free plan includes access to all core modules for a single workspace. See our Pricing page for details.

Where can I find the documentation?

Full documentation, including the quick start guide and API reference, is available on the Docs portal.