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Agents
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- Hub
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Creator Tools
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Support Center
Create and publish help articles, FAQs, and how-to guides for your customers.
Overview
The Support Center screen is your public-facing knowledge base. Write help articles, organise them into categories, and publish them so customers can find answers before reaching out to your support team.
Key Features
Article Editor
Write rich help articles with headings, images, code blocks, and step-by-step instructions.
Categories
Organise articles into categories such as Getting Started, Billing, and Troubleshooting for easy navigation.
Search Indexing
Articles are automatically indexed for full-text search on your support portal.
Publish Status
Draft articles are hidden from the public. Publish only when the content is ready.
FAQ
Can customers rate articles?
Article helpfulness ratings are planned for a future release.
How many categories can I have?
There is no limit on the number of categories or articles in the Support Center.