Government Operations — Overview

The Public Sector / Government Operations add-on: jurisdictional GIS boundaries, statutory tariffs, public budget coding, permits, records requests, grants and citizen services.

Module Overview

The Government Operations add-on (package id government, domain GOVERNMENT) equips a municipality, county, or public-sector agency to maintain jurisdictional boundary data, statutory fee/fine/tax schedules and analytical public budget codes, then run permit review, field inspection, public records (FOIA), grant disbursement, fleet/infrastructure maintenance and citizen service request (311) operations on top of that master data. It is a wired, purchasable package — gated by a tenant entitlement and per-user Government roles.

At a glanceDomain: GOVERNMENT
URL prefix: /government/…
Governance screens: Roles, Public Personnel & Bargaining Unit Roster (staff)
Operational master data: Jurisdictions, GIS Zones & Electoral Districts; Statutory Fee, Fine & Tax Schedules; Public Budget & Revenue Source Directory

Capabilities

Government Operations ships with eleven out-of-the-box capabilities spanning permitting, inspections, records, grants, fleet dispatch and citizen services. Approver capabilities carry sign-off authority.

Capability	Purpose	Approver
Permit review	Review permit and zoning applications
Permit approval	Approve multi-agency permits and zoning applications	Yes
Inspection conduct	Conduct field inspections
Enforcement issue	Issue code-enforcement notices	Yes
FOIA processing	Process public-records requests
Records redaction	Apply legal redactions to public records	Yes
Grant scoring	Score grant applications
Funds disbursement	Authorize milestone-based fund disbursement	Yes
Fleet dispatch	Dispatch the municipal fleet
311 triage	Triage citizen service requests
Audit view	View the public-fund and records audit trail

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Frequently Asked Questions

What do I need to use the Government Operations add-on?

The tenant must have the Government package activated, and your user must hold a Government domain role (e.g. Permit & Zoning Officer). See Roles & Capabilities.

Can a Government user see other add-ons' data?

No. A Government role exposes only GOVERNMENT and GLOBAL capabilities — never Legal, Healthcare, Manufacturing, etc.

Who can manage the Government team?

Tenant admins, via the governance Roles and Public Personnel & Bargaining Unit Roster screens under Administration & Access.

Where should I start setting up this add-on?

Start with the three Operational Setup screens — jurisdictional boundaries, statutory fee schedules and the public budget directory — since permit, inspection, grant and citizen-service workflows reference this master data. See Operational Setup.