Government Operations — Overview

The Public Sector / Government Operations add-on: jurisdictional GIS boundaries, statutory tariffs, public budget coding, permits, records requests, grants and citizen services.

Module Overview

The Government Operations add-on (package id government, domain GOVERNMENT) equips a municipality, county, or public-sector agency to maintain jurisdictional boundary data, statutory fee/fine/tax schedules and analytical public budget codes, then run permit review, field inspection, public records (FOIA), grant disbursement, fleet/infrastructure maintenance and citizen service request (311) operations on top of that master data. It is a wired, purchasable package — gated by a tenant entitlement and per-user Government roles.

At a glanceDomain: GOVERNMENT
URL prefix: /government/…
Governance screens: Roles, Public Personnel & Bargaining Unit Roster (staff)
Operational master data: Jurisdictions, GIS Zones & Electoral Districts; Statutory Fee, Fine & Tax Schedules; Public Budget & Revenue Source Directory

Capabilities

Government Operations ships with eleven out-of-the-box capabilities spanning permitting, inspections, records, grants, fleet dispatch and citizen services. Approver capabilities carry sign-off authority.

Capability	Purpose	Approver
Permit review	Review permit and zoning applications
Permit approval	Approve multi-agency permits and zoning applications	Yes
Inspection conduct	Conduct field inspections
Enforcement issue	Issue code-enforcement notices	Yes
FOIA processing	Process public-records requests
Records redaction	Apply legal redactions to public records	Yes
Grant scoring	Score grant applications
Funds disbursement	Authorize milestone-based fund disbursement	Yes
Fleet dispatch	Dispatch the municipal fleet
311 triage	Triage citizen service requests
Audit view	View the public-fund and records audit trail

Secure Data Sharing with Government Entities

Public organizations often need to share operational data with regulatory authorities and government agencies. The add-on provides a secure, traceable platform for that exchange, with role-based access and encryption, approvals before release and audit trails, ensuring compliance while maintaining the confidentiality of sensitive information. See Secure Data Sharing with Government Entities.

Pages in this section

Frequently Asked Questions

What do I need to use the Government Operations add-on?

The tenant must have the Government package activated, and your user must hold a Government domain role (e.g. Permit & Zoning Officer). See Roles & Capabilities.

Can a Government user see other add-ons' data?

No. A Government role exposes only GOVERNMENT and GLOBAL capabilities — never Legal, Healthcare, Manufacturing, etc.

Who can manage the Government team?

Tenant admins, via the governance Roles and Public Personnel & Bargaining Unit Roster screens under Administration & Access.

Where should I start setting up this add-on?

Start with the three Operational Setup screens — jurisdictional boundaries, statutory fee schedules and the public budget directory — since permit, inspection, grant and citizen-service workflows reference this master data. See Operational Setup.