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Ecommerce Operations — Overview
The Ecommerce Operations add-on: catalog, order fulfillment, returns, pricing and marketplace channel sync.
Module Overview
The Ecommerce Operations add-on (package id ecommerce, domain ECOMMERCE) is a wired, purchasable package gated by a tenant entitlement and per-user Ecommerce Operations roles.
At a glance
- Domain: ECOMMERCE
- URL prefix:
/ecommerce/… - Governance screens: Roles, Store Team (staff)
- Operational master data: Integrations Overview, Shopify Integration, WooCommerce Integration, Ecommerce Reports
Capabilities
Ecommerce Operations ships with 5 out-of-the-box capabilities. Approver capabilities carry sign-off authority.
| Capability | Purpose | Approver |
|---|---|---|
| ecom:catalog:publish | Add products, update price/stock, publish | |
| ecom:order:fulfill | Prepare orders, print labels | |
| ecom:return:process | Approve returns/exchanges & refunds | Yes |
| ecom:pricing:discount | Campaigns, coupons & discounts | |
| ecom:channel:sync | Manage marketplace integrations |
Pages in this section
Frequently Asked Questions
What do I need to use the Ecommerce Operations add-on?
The tenant must have the ecommerce package activated and your user must hold a Ecommerce Operations domain role. See Domain Roles & Capabilities.
Can a Ecommerce Operations user see other add-ons’ data?
No. A Ecommerce Operations role exposes only ECOMMERCE and GLOBAL capabilities.
Where is this add-on’s data stored?
Under the tenant’s per-module folder on the server (roles in roles/roles.json).
Is it available out of the box?
Yes — ecommerce is a wired package; a tenant admin activates it and the seeded roles install on first open.