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Ecommerce Operations — Domain Roles & Capabilities
Seeded Ecommerce Operations roles, their capabilities, and staff assignment.
Seeded Roles
Opening the Ecommerce Operations Roles screen against an empty store seeds 4 role templates.
| Role | Description | Approver |
|---|---|---|
| Ecommerce Manager | Full store and channel authority | Yes |
| Catalog & PIM Specialist | Product catalog, content and pricing | |
| Fulfillment Specialist | Order preparation, labels and returns | |
| Customer Support Lead | Approves returns and assists orders | Yes |
Role → Capability Matrix
| Capability | Manager | Catalog | Fulfillment | Support |
|---|---|---|---|---|
| ecom:catalog:publish | ✓ | ✓ | ||
| ecom:order:fulfill | ✓ | ✓ | ✓ | |
| ecom:return:process | ✓ | ✓ | ✓ | |
| ecom:pricing:discount | ✓ | ✓ | ||
| ecom:channel:sync | ✓ |
Assigning roles to staff
Roles are assigned on the Store Team governance screen. A person may carry a Ecommerce Operations role alongside roles in other add-ons via multi-hat assignment.
Frequently Asked Questions
Are the seeded roles editable?
Yes — they are templates. A Ecommerce Operations role builder sees only ECOMMERCE + GLOBAL capabilities.
Which roles are approvers?
Roles holding at least one approver capability are marked as approvers in lists and the matrix.
Can one person hold roles in two add-ons?
Yes — multi-hat assignment adds a second domain hat to the same Employee.
Who assigns Ecommerce Operations roles?
Tenant admins and staff-managers, from the Store Team screen under Administration & Access.