Contacting Support

Overview

This guide explains the fastest way to get help from the TotalApp support team, what information to include, and what to expect after you submit a request.

Before You Contact Support

Many common issues can be resolved without contacting support:

• Check the Help Center for self-service answers.
• Search this documentation — use the search bar at the top of any doc page.
• Try in a different browser or private/incognito window to rule out browser extension conflicts.

How to Submit a Ticket

1. Visit app.totalapp.app/support or click Settings → Support inside TotalApp.
2. Click New Support Request.
3. Select the issue category.
4. Fill in the subject and description fields.
5. Attach screenshots, screen recordings, or exported files that illustrate the issue.
6. Click Submit.

What to Include

A good support request includes:

• What you were trying to do
• What steps you took
• What you expected to happen
• What actually happened (include error messages verbatim)
• Your browser and operating system
• Your TotalApp plan and tenant/workspace name

Enterprise Support

Enterprise customers have a dedicated Slack channel with the TotalApp team. Use the Slack channel for urgent issues. For non-urgent questions, the standard ticket system is preferred so the issue is properly tracked.