Billing & Invoices

Understand how TotalApp billing works, how to download invoices, update payment methods, and manage your subscription.

Billing Overview

TotalApp charges per seat per month on an annual billing cycle. The total amount is calculated as number of seats × plan price, invoiced once per year.

Annual Billing

All plans are billed annually. You receive one invoice per year at the start of each renewal cycle.

Payment Methods

TotalApp accepts major credit and debit cards (Visa, Mastercard, Amex). Enterprise plans support invoice / bank transfer.

PDF Invoices

Invoices are automatically emailed to the billing contact and available to download from Settings → Plans & Billing.

Pro-rata Charges

When you add seats mid-cycle, only the remaining days in the current billing period are charged.

Managing Your Billing

All billing management is available from Settings → Plans & Billing (TenantAdmin role required):

View current plan and seat count
Download past invoices as PDF
Update credit card or billing address
View next renewal date and amount
Add or remove seats
Upgrade or downgrade plan

Invoice Details

Field	Description
Invoice date	Date the payment was processed
Billing period	Start and end date covered by this invoice
Plan	Plan name (Basic, Standard, Pro, Enterprise)
Seats	Number of paid seats for this period
Unit price	Price per seat per month
Subtotal	seats × unit price × 12 months
Tax	Applied where required by local law
Total	Amount charged to the payment method

Frequently Asked Questions

Can I pay monthly instead of annually?

TotalApp currently offers annual billing only. If you need monthly billing, contact support to discuss Enterprise options.

What happens if my payment fails?

TotalApp retries failed payments automatically. After several failed attempts, your workspace is moved to read-only mode. You will receive email reminders — update your payment method in Settings → Plans & Billing to restore access.

Can I get a VAT invoice?

Yes. Add your VAT number and billing address in Settings → Plans & Billing → Billing Details. Future invoices will include your VAT registration number.

Are refunds available?

TotalApp does not offer automatic refunds. If you have a billing concern, contact support within 14 days of the charge. Enterprise contracts may have specific refund terms in their agreement.

Billing Support

For billing questions, disputes, or VAT-related queries not covered here, contact the TotalApp billing team through the support page.

Related pages: Pricing Overview · Plan Comparison · Upgrade & Downgrade