Guest directory, rooms & venues, banquet (BEO) events, housekeeping, engineering and guest relations — unified into a single Hospitality add-on on TotalApp.
A live board of every room synced with the front desk / PMS — dispatch attendants dynamically, confirm cleaning with mobile photos, and track linen & amenity stock.
Build detailed Banquet Event Orders — menu, layout, AV/tech, staffing and timeline — with version control and automatic distribution to kitchen, service, AV and front desk.
A QR-coded asset registry, instant fault-to-work-order dispatch with SLA tracking, and a statutory preventive-maintenance calendar — for HVAC, pools, elevators and kitchen equipment.
Log every guest request and incident with live status and auto-escalation, track service-recovery compensations against budget, and keep a VIP preferences master for flawless pre-arrival prep.
From guest check-in to banquet execution and facility upkeep — TotalApp connects every part of your hotel & events operation.
Every room’s status in real time — Clean, Dirty, In Inspection, Out of Order — synced live with the front desk and PMS check-in/checkout flow.
Assign cleaning order dynamically with VIP and early-check-in prioritization, plus mobile photo confirmation from the floor.
Detailed Banquet Event Orders — menu, layout, AV/tech, staffing and timeline — with version control and cross-department distribution.
Live production matrix tied to each BEO and the kitchen prep calendar, with special dietary/allergen and VIP catering tracking.
QR-coded records for elevators, HVAC, generators, pool pumps and kitchen equipment — warranty, service history and spare-parts links.
Instant fault reports routed by priority to on-call technicians, with SLA and resolution-time tracking.
Statutory and periodic maintenance — pool chemistry, legionella checks, elevator servicing — with automatic checklists and measurement logs.
Requests from rooms and reception with live status and automatic escalation to management on response delays.
Track compensations against budget with NPS/CSAT impact, and keep a VIP preferences master for flawless pre-arrival prep.
Housekeeping, banquet events, engineering and guest relations in one connected HostOps workspace.