Agent dashboards, ticket queues, live supervisor monitoring, and AI-powered routing — everything your support team needs in one unified platform.
A unified agent workspace showing live call details, full customer history, a notes pad, and disposition codes — so agents can resolve issues faster without switching tabs.
A real-time ticket queue showing customer name, subject, channel, priority, assigned agent, and wait time — so nothing gets lost and SLA deadlines are never missed.
A live supervisor dashboard showing all agent statuses, current handle times, CSAT scores, and queue depth — so supervisors can intervene before issues escalate.
Hourly call volume charts, average handle time trends, CSAT score gauges, and top contact-reason breakdowns — all updated in real time so you can act on insights immediately.
From the first ring to final resolution — TotalApp connects every touchpoint of your customer support operation.
Unified agent panel with live call info, customer history, notes, and one-click disposition — all on a single screen.
Phone, email, chat, and messaging tickets in one prioritised queue with SLA countdown and auto-assign rules.
Real-time agent status grid with handle times, CSAT scores, queue depth, and whisper coaching capabilities.
Hourly volume charts, AHT trends, CSAT gauges, and contact-reason rankings updated in real time.
Intelligent call routing based on agent skills, language, past interactions, and real-time queue load balancing.
Automated post-call surveys, quality score cards for supervisors, and trending CSAT charts per agent and team.
Two-way sync with your CRM — customer records update automatically on ticket close, no manual data entry needed.
Escalation alerts fire at 80% SLA threshold, with automatic supervisor notification and priority re-routing.
Join thousands of support teams using TotalApp to deliver faster, smarter, and more consistent customer experiences.