Work order dispatch, technician mobile app, service history, and van stock — all connected so your field team always arrives prepared.
Live dispatch board with open service tickets, customer addresses, issue types, assigned technicians, priority badges, and ETA — all on one screen.
A mobile-first job list with GPS navigation, customer details, work description, parts checklist, and a one-tap Start button — so technicians can focus on the fix.
Complete service history per customer and asset with technician, resolution summary, parts used, and satisfaction star ratings all in one searchable timeline.
Per-vehicle van stock tracking with part numbers, on-hand quantities, reorder levels, and live status badges so dispatchers always know what each technician carries.
Get real-time route recommendations, time window conflict alerts, workload balancing suggestions, and travel time optimization. The AI learns from historical dispatch patterns.
From first call to final sign-off — TotalApp connects every step of the field service lifecycle in one platform.
Auto-assign technicians by proximity, skill, and availability with live GPS tracking and one-click rerouting from the dispatch board.
Offline-capable mobile app for job start, photo capture, parts usage, and digital customer sign-off — no paper, no clipboard.
Automated post-job satisfaction surveys with star ratings tied to each work order and technician for performance tracking.
Per-vehicle parts inventory with reorder alerts, auto-deduction on job completion, and warehouse replenishment requests.
Automatic escalation when a job is approaching or exceeding its SLA window — dispatchers are notified before a breach occurs.
Real-time map view of all technicians in the field with job assignments, travel routes, and estimated arrival times.
First-visit fix rate, average job duration, technician utilisation, and customer satisfaction trends with drill-down filters.
Completed jobs automatically generate draft invoices in Accounts and update customer records in the CRM — zero double-entry.
Join field service teams using TotalApp to dispatch smarter, fix faster, and keep customers coming back.