Frequently asked questions
Everything you need to know about TotalApp pricing.
Can I change my plan later?
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Yes, you can upgrade or downgrade at any time. When you upgrade, you'll be charged a prorated amount for the remainder of your billing cycle. When you downgrade, the change takes effect at the start of your next billing cycle.
What counts as a seat?
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A seat is any member who can create, edit, and manage content in TotalApp. Guests (view-only) and external collaborators on Standard and above plans are free and do not count toward your seat count.
How does multi-tenancy work?
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Every TotalApp account comes with its own isolated workspace (tenant). Your data, users, and settings are completely separate from other organizations. Member limits per plan:
- Basic — up to 10 members per workspace
- Standard — up to 50 members per workspace
- Pro — up to 250 members per workspace
- Enterprise — unlimited members; custom limits based on your organizational needs
Agencies and resellers on Enterprise can manage multiple independent workspaces from a single account. Need advanced security (SSO, Active Directory), dedicated hosting, audit trails, or a dedicated account manager? Those capabilities are available on the Enterprise plan —
contact us to discuss your requirements.
Is there a free plan?
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Yes! TotalApp Free is available for up to 2 seats with limited features. You can use it for as long as you like, and upgrade whenever you're ready to unlock more power.
What happens after my 14-day trial?
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After your trial ends, you'll be prompted to choose a paid plan or downgrade to the Free plan. You won't be charged automatically — we'll always ask first.
How does annual billing save me money?
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Annual billing gives you 18% off compared to paying month-to-month. You pay upfront for the full year, and the discounted rate is locked in for that period.
Do you offer discounts for non-profits or education?
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Yes! We offer special pricing for registered non-profit organizations and accredited educational institutions.
Contact us to learn more.
What payment methods do you accept?
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We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for Enterprise plans. All payments are processed securely.
How do I get in touch about an Enterprise plan?
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Email us at
contact@totalapp.app and our team will get back to you within one business day. Enterprise plans include:
- Advanced security — SSO (SAML 2.0), Active Directory & LDAP integration
- Dedicated hosting — private cloud or on-premise deployment for full data isolation
- Audit trails — complete activity logs for compliance & governance
- Dedicated account manager — named point of contact for onboarding & ongoing support
- Custom member limits — tailored to your organizational structure
- White Label — your brand, your domain, your product
- Volume pricing — flexible billing for large teams and resellers