The Voice Agent answers your phone in the caller's own language, looks the caller up in your records and memory, books or updates what you allow, and writes the result back, so nobody has to type up a call.
Phone first, with SMS and e-mail follow-ups. Payment and clinical steps stay behind your approval rules.
| Caller | Language | Intent | Outcome | Time |
|---|---|---|---|---|
| G-884 | TR | Booking | Booked | 08:02 |
| G-317 | EN | Change dates | Updated | 08:15 |
| G-552 | DE | Complaint | Handed over | 08:31 |
| G-120 | RU | Invoice question | Task created | 08:44 |
The numbers come from calls handled inside your own modules and records.
Illustrative figures from a sample workspace.
It is part of TotalApp, so it reads and writes the same records your team uses, under the same roles and rules.
Calls are answered when nobody is at the desk, and never sent to voicemail.
English, Spanish, Russian, Turkish, Arabic, French, German, Portuguese and Italian, switching mid-call.
Past stays, preferences and open cases come from memory, not from asking again.
Only actions from your catalog can run, and payments always wait for a person.
A written summary goes with the call so the caller does not repeat themselves.
Booking, preferences, follow-up tasks and a summary land in the right record.
The agent greets in the caller's language and can switch during the call without a transfer.
The agent finds the caller's record, past stays and preferences in memory, so it does not ask what you already know.
The agent can only run actions from the catalog you approve, inside limits you set. Everything else goes to a person.
When the agent cannot or should not continue, it passes the call to a person together with a written summary.
Bookings, preferences, follow-up tasks and a summary are written to the right module and to memory, with no typing.
Six steps repeat on every call, and the last one feeds the first one of the next.
Picked up at once, in the caller's language.
The caller's record and history are found in memory.
Intent is matched to what the catalog allows.
Allowed actions run; anything else is handed over.
A short summary and the language used are written.
Tasks, SMS and e-mail go out as configured.
Swipe through the places where calls repeat most, and see what the Voice Agent adds to each.
No. It is part of TotalApp and uses your records, roles, action catalog and Enterprise Mind memory.
Only actions from the catalog you approve, inside limits you set. Payments, refunds and clinical steps always go to a person.
The phone first, with SMS and e-mail for follow-ups and summaries.
For the period you set per data class; sensitive content is off by default and personal data is masked.
It hands the call to a person with a written summary, so the caller does not repeat themselves.
Start with one module and one phone line, and let the results decide how far to go.